Job Details

Company Description

Bonnie Clyde is an indie eyewear label that sees life in a bright light, finding beauty and meaning in the old and the new. We combine generational manufacturing experience with contemporary culture and timeless sensibilities, using high-quality materials like biodegradable cotton acetate and titanium.

Role Description

This is a full-time on-site role for a Store Operations Associate located in Downtown Los Angeles. The Store Operations Associate will be responsible for assisting customers, maintaining high levels of customer service, handling retail sales, and daily operations. The role involves ensuring customer satisfaction and building customer loyalty through excellent communication and service.

• Full-time position
• In-person role (must be available to work at our DTLA store/office)
• Collaborate closely with store associates, the store manager, and the operations manager to deliver an exceptional in-store experience
• Compensation: $21 per hour
• Benefits: Company-sponsored health insurance, paid holidays, paid sick leave, vacation days per year

Qualifications

• Experience in Retail Sales
• Store Management capabilities
• Strong organizational and multitasking skills
• Ability to work flexible hours including weekends
• Experience in the eyewear or fashion industry is a plus
• High school diploma or equivalent

Roles & Responsibilities

Customer Experience & Sales

• Provide knowledgeable and friendly customer service in-store and online.
• Assist customers with styling, product inquiries, and general support.
• Drive sales through brand-aligned engagement and product knowledge.

Order Processing & Transactions

• Accurately process purchases through the POS system.
• Manage returns and exchanges in accordance with company policy.

Store Operations & Merchandising

• Assist with store opening/closing procedures, cleanliness, and daily maintenance.
• Support merchandising and display updates to reflect the brand's visual identity.

Inventory, Fulfillment & Logistics

• Pick, pack, and ship online and in-store orders accurately.
• Receive deliveries, process returns, and maintain organized backstock and warehouse space.
• Monitor inventory levels and assist with stock replenishment and audits.
• Quality Control: Inspect products for defects and accuracy before packing.
• Warehouse Maintenance: Keep warehouse clean and organized.
• Safety Compliance: Follow safety procedures for a secure work environment.

Social Media & Content Support

• Help capture in-store content (photos, videos, product highlights).
• Collaborate with the marketing team to support campaigns and brand storytelling.

Events & Brand Activation

• Assist with setup, execution, and breakdown of events and pop-ups.
• Represent Bonnie Clyde with professionalism and warmth at brand activations.

Operational & Team Support

• Work cross-functionally to meet weekly operational and customer service goals.
• Support PR pulls, gifting, and operational errands as needed.
• Ensure a safe, organized, and efficient store and warehouse environment.pport to ensure seamless operations in the direct-to-consumer and wholesale channels.