Job Details

Description We are seeking a detail-oriented Insurance Verification and Patient Support Specialist with expertise in PPO plans. This individual will play a key role in supporting our patients by thoroughly verifying insurance benefits and clearly communicating coverage details to patients. The successful candidate will understand how PPOs work, especially as they relate to therapy services, and will be able to guide patients through the financial and administrative steps of their care.Key Responsibilities:+ Verify insurance benefits, with a specific focus on PPO plans, and accurately determine patient copays and out-of-pocket expenses.+ Clearly explain coverage outcomes to clients, including copay amounts and what is covered under their PPO plan.+ Educate patients on the necessity of having a physician's prescription for Occupational Therapy (OT) and Speech Therapy, even when covered by a PPO plan.+ Guide patients through the scheduling process, ensuring they understand each step and any prerequisites for appointments.+ Serve as a knowledgeable resource for patients regarding insurance plan requirements, authorizations, and general billing questions.+ Work cross-functionally with clinical and administrative teams to ensure a seamless patient experience from benefit verification through appointment scheduling. Requirements + Demonstrated experience with insurance verification, with strong knowledge of PPO plans and medical billing processes.+ Ability to explain insurance and healthcare concepts in clear, patient-friendly language.+ Excellent communication, organizational, and customer service skills.+ Experience in healthcare administration, medical scheduling, or related field preferred.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( and Privacy Notice ( .