Job Details

Weatherization Scheduler/Dispatcher

Compensation Range: $25.00 to $28.00 hourly plus excellent benefits. This is a full-time and on-site position.

Founded in 1975, PACE (Pacific Asian Consortium in Employment) is a community nonprofit organization serving over 60,000 residents annually across Los Angeles County. PACE provides a variety of services all tailored to meet the growing and changing needs of the multi-ethnic communities in Los Angeles County. PACE programs encompasses: business development; early childhood education (Head Start); financial education and asset building; housing and rehabilitation services; weatherization and energy-conservation programs; and affordable housing development.

PACE Energy in particular helps low income families and individuals with utility assistance, improving home comfort, safety, and energy efficiency through state and federal programs such as LIHEAP (Low Income Home Energy Assistance Program) and WAP (Weatherization Assistance Program).

Position Summary

PACE Energy Department is looking for a motivated and service-oriented Weatherization Scheduler/Dispatcher to join the team! This role will be responsible for coordinating and managing all aspects of job scheduling for weatherization services performed under contracts with the Department of Energy (DOE) Weatherization Assistance Program and the Low Income Home Energy Assistance Program (LIHEAP). This position serves as the primary liaison between clients, field crews, inspectors, and management to ensure efficient workflow and timely completion of weatherization projects while maintaining compliance with all program requirements.

Key Responsibilities

Scheduling and Coordination

• Develop and maintain comprehensive job schedules for weatherization projects across multiple contracts (DOE and LIHEAP)
• Assign qualified crews and inspectors to jobs based on crew availability, certifications, service requirements, and geographic locations
• Coordinate with clients to schedule initial assessments, installations, and final inspections at mutually convenient times
• Monitor daily crew assignments and adjust schedules as needed to address emergencies, weather delays, or equipment issues
• Optimize crew utilization to maximize productivity while maintaining quality standards and meeting contract obligations

Client Communication

• Serve as primary point of contact for clients regarding scheduling, appointment confirmations, and service updates
• Provide clients with clear information about scheduled services, expected duration, and any preparation requirements
• Send appointment reminders via phone, email, or text message to reduce no-shows and last-minute cancellations
• Handle rescheduling requests professionally and work to accommodate client needs while maintaining efficient workflow

Documentation and Compliance

• Maintain accurate and up-to-date records of all scheduled jobs, completed work, and pending appointments
• Verify client eligibility documentation is complete before scheduling services
• Ensure all scheduling activities comply with DOE and LIHEAP program requirements, timelines, and regulations
• Track and document priority classifications (elderly, disabled, households with young children) to ensure high-priority cases receive timely service
• Generate regular reports on scheduling metrics, job completion rates, and contract performance

Resource Management

• Monitor crew certifications and ensure appropriate personnel are assigned to jobs requiring specific qualifications (BPI certification, lead-safe practices, etc.)
• Track equipment availability and coordinate equipment needs with crew assignments
• Communicate materials and supply needs to procurement based on scheduled jobs
• Identify scheduling bottlenecks and work with management to resolve resource constraints

Quality Assurance and Follow-up

• Monitor job status from initial contact through final inspection and closeout
• Schedule required quality control inspections and ensure completion within program timeframes
• Follow up on incomplete or pending jobs to ensure timely resolution
• Address and resolve scheduling conflicts or service delivery issues promptly

Qualifications

Education and Experience

• Bachelor's degree preferred, minimum AA degree.
• Minimum 2 years of experience in scheduling, dispatching, or project coordination
• Experience with government-funded programs or weatherization services strongly preferred

Technical Skills

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and scheduling software
• Strong data entry skills with high attention to detail and accuracy
• Ability to learn and utilize client management databases and specialized weatherization program software
• Comfortable with multi-line phone systems and basic office equipment

Core Competencies

• Exceptional organizational and time management skills with ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills; ability to interact professionally with diverse populations
• Problem-solving aptitude and ability to adapt to changing circumstances
• Customer service orientation with patience and empathy for low-income clients
• Team player with ability to collaborate effectively with field crews, inspectors, and management
• Self-motivated with ability to work independently with minimal supervision

Preferred Qualifications

• Knowledge of DOE Weatherization Assistance Program and LIHEAP regulations and requirements
• Familiarity with weatherization services and energy efficiency measures
• Bilingual skills (English/Spanish) strongly preferred
• Experience with geographic routing and territory management
• Previous work with non-profit or community action agencies serving low-income populations

Additional Requirement

• Must pass employment verification/reference check
• Must have reliable transportation.
• This position is on-site in the PACE Los Angeles office, but may require occasional field visits to job sites for training or coordination purposes
• Standard business hours with occasional flexibility required for early morning or evening crew coordination
• COVID vaccination required; must have two doses of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately

Compensation & Benefits

• Pay range is $23 - $25 per hour depending on experience. This is a full-time, non-exempt position.
• Affordable and robust Medical, Dental, Vision, and Life insurance plans for employee plus family with generous employer contributions
• 401(k) retirement plan
• We offer paid holidays, vacation pay and sick leave

Why Join PACE?

• Make a positive impact in your community.
• Gain hands-on experience in the growing clean energy field.
• Work with a supportive, mission-driven team.
• Great benefits and wonderful opportunity to learn and grow in your career

How To Apply

• All applicants MUST apply on our website by uploading a resume AND completing our online application to be considered: See link to apply:
• Applications will be reviewed on a rolling basis until position has been filled. We will only reach out to candidates who have been selected to move forward in the process.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl, carry up to 30 lbs. Vision abilities required by this job include close vision.