Marriott Hotels - 930 Hilgard Avenue - Responsibilities: Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.; Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.; Answer, record, and process all guest calls, messages, requests, questions, or concerns.; Contact appropriate individual or department to resolve guest call, request, or problem.; Stand, sit, or walk for an extended period of time or for an entire work shift.